Design Hell: This is the kind of thing that all designers have to put up with. I'm so glad to be a developer where there is more of a barrier to client feedback, and when you do get criticism, it's usually pretty constructive, and not as misguided and insulting. I guess it's just how people are. Everybody has their own personal taste in aesthetics, which is likely to be mistaken for actual design knowledge. When it comes to user interface and workflow, though, people seem to have a more reasonable grasp on what works well. That's my experience anyway.